Corporate Governance

Terms of Engagement

Last updated: 19 April 2026 — Version v1.0

Engagement framework

Clear terms for every quote and job — scope, payments, warranties, and how we resolve issues if something goes wrong.

Operational goal

A fair, predictable commercial relationship for every client — residential, commercial, strata, construction, or event.

About these terms

Clause ABOUT-THESE-TERMS

These Terms of Engagement set out how Security Response Sydney (“SRS,” “we,” “us,” “our”) provides services to you (“you,” “the Client”). They apply to every quote we issue, every booking we accept, and every job we complete — whether residential, commercial, strata, construction, or event-based.

By accepting a quote from us, paying a deposit, signing a work authorisation, or allowing us to start work, you agree to these terms. If you are accepting these terms on behalf of a company, body corporate, trust, or other entity, you confirm that you have authority to bind that entity.

If any special conditions have been added to your quote (for example, site-specific access conditions or negotiated payment milestones), the special conditions on the quote override these Terms of Engagement to the extent of any inconsistency.

Definitions

Clause DEFINITIONS

In these terms:

“Client” or “you” means the person or entity named on the quote, booking, or invoice.
“Goods” means any materials, parts, or equipment we supply to you, including EV chargers, CCTV cameras, alarm panels, access control hardware, cabling, switchboards, light fittings, and any other product installed or delivered.
“Quote” means the written quotation we provide for the Works, including any version that has been revised or clarified in writing.
“Services” means the labour, advice, monitoring, and professional services we provide under a contract with you.
“SOP Act” means the Building and Construction Industry Security of Payment Act 1999 (NSW), as amended.
“Variation” means any change to the scope of the Works requested by you or required on site after the Quote is accepted.
“Works” means the Goods and Services described in the Quote, together with any approved Variations.

Quotes and acceptance

Clause QUOTES-ACCEPTANCE

Quote validity

Quotes are valid for 14 days from the date of issue unless we state otherwise in writing. Pricing after that date may change if material costs, supplier pricing, or site conditions have changed.

What counts as acceptance

A binding contract forms when any of the following happens:

you sign and return the quote
you confirm acceptance by email or SMS
you pay a deposit for the Works
you authorise us in writing (including by email or SMS) to proceed, or
you allow us to commence the Works on site

Quote assumptions

Our Quotes are based on the information available to us at the time — your description of the site, photos provided, and (where relevant) a site visit. If site conditions turn out to be materially different from what was communicated or visible (for example, asbestos in a switchboard, concealed structural issues, non-compliant existing wiring, unsuitable cable pathways), we will notify you and provide a written Variation before continuing.

Quote errors

We reserve the right to correct obvious errors in a Quote before work begins. Where a Quote contains an obvious pricing, quantity, or scope error, we will notify you promptly and either issue a corrected Quote or allow you to withdraw without penalty.

Scope of work

Clause SCOPE-OF-WORK

The scope of work is set out in your Quote. Anything not expressly listed is not included. Common items that are typically priced separately include:

permits, approvals, or council applications
asbestos removal or hazardous material handling
core drilling through structural concrete, brick, or sandstone (where not scoped in the Quote)
make-good work (painting, plastering, tiling) where access requires openings
scaffolding, traffic control, or elevated work platform hire
after-hours work on sites requiring strata or building manager approval
the cost of electrical supply upgrades required by Ausgrid / Endeavour Energy / Essential Energy
body corporate, strata, or landlord consent applications on your behalf

We will flag any scope question we notice before work starts, but we rely on you to confirm scope and access arrangements.

Variations

Clause VARIATIONS

If you request a change to the Works after we have started — or if we identify additional work that is needed to complete the Works safely and compliantly — the following applies:

We will pause the affected part of the Works and issue a written Variation, including the additional cost and any schedule impact.
Work on the Variation will only begin once you have approved it in writing (email is sufficient).
If you ask us to carry out urgent additional work that cannot wait for a formal Variation (for example, to make an unsafe situation safe), we may proceed on day-rate hourly labour plus materials at our standard rates, and we will document the Variation as soon as reasonably practical.

No Variation is authorised unless it is in writing. Verbal instructions on site do not, by themselves, create a Variation.

Deposits and payment

Clause DEPOSITS-PAYMENT

Deposit

For jobs over $1,000 (or as otherwise set out on the Quote), we may require a deposit before we order materials or book the work in. The deposit amount is stated on the Quote. Deposits are applied against the final invoice.

Payment schedule

Residential work under $20,000: invoiced on completion, payable within 5 business days of the invoice.
Residential work over $20,000: invoiced on a progress schedule agreed in the Quote, payable within 5 business days of each progress invoice.
Commercial work: invoiced monthly or by milestone as agreed in the Quote, payable within 5 business days of each invoice.
Ongoing services (security guarding, monitoring, service agreements): invoiced as specified in your service agreement, typically in advance for the upcoming service period.

Payment methods

We accept electronic funds transfer (EFT), credit card, and direct debit. Credit card payments may attract a surcharge equal to the fee we are charged by the card network, which will be shown clearly on the invoice. We do not accept cash for amounts above $1,000.

Deposit policy

For jobs over $1,000, we may require a deposit before materials are ordered or work is booked in. Deposits are applied against the final invoice.

Disbursements

Clients are responsible for third-party expenditures (permits, specialised equipment hire, traffic control, strata consent fees) where not included in the Quote.

Security of Payment Act 1999 (NSW)

Clause SECURITY-OF-PAYMENT

Where we carry out construction work or provide related goods and services as defined in the Building and Construction Industry Security of Payment Act 1999 (NSW) (“SOP Act”), both you and we have rights and obligations under that Act. This includes most electrical installation work, EV charger installation, security system installation, data cabling, switchboard upgrades, and similar installation services.

Payment claims

An invoice we issue for SOP-covered work may be endorsed as a payment claim under the SOP Act. It will clearly state:

Payment claim endorsement“This is a payment claim made under the Building and Construction Industry Security of Payment Act 1999 (NSW).”

Payment schedule and timeframes

If you dispute any part of a payment claim, you must provide a written payment schedule setting out the amount you propose to pay and your reasons — within the time specified in the contract or, if not specified, within 10 business days of receiving the payment claim.

If you do not provide a payment schedule in time, you become liable for the full amount of the claim, and we may recover that amount as a debt or proceed to adjudication.

Adjudication

If we cannot resolve a payment dispute through direct discussion, either of us may apply for adjudication under the SOP Act. Adjudication is a fast, specialist process for resolving construction payment disputes.

Right to suspend work

Where we have a right under the SOP Act to suspend work for non-payment, we may do so on the notice required by the Act. We will always try to resolve payment matters directly with you first.

Interest and recovery of unpaid amounts

Clause INTEREST-RECOVERY

If an invoice is not paid by the due date:

Interest will accrue on the unpaid amount at 10% per annum, calculated daily from the due date until paid in full.
Recovery costs — you agree to pay any reasonable costs we incur in recovering the unpaid amount, including debt collection agency fees, legal fees (on a solicitor–client basis), court filing fees, and adjudication fees.
We may refer the debt to a collection agency, commence proceedings in the NSW Civil and Administrative Tribunal (NCAT) or the appropriate court, or apply for adjudication under the SOP Act where that Act applies.

Where the Client is a consumer, these provisions apply only to the extent consistent with the Australian Consumer Law and any other law that protects consumers from unfair contract terms.

Retention of title

Clause RETENTION-OF-TITLE

Ownership of the Goods does not pass to you until you have paid the invoice for those Goods in full. Until then:

Legal and equitable title in the Goods remains with SRS.
You hold the Goods as bailee for SRS and must keep them clearly identified as ours.
We may, on reasonable notice and subject to any safety or access restrictions, enter the premises where the Goods are installed to recover them if the invoice remains unpaid and a reasonable time for payment has passed.
If the Goods are attached to land or a building and cannot practically be recovered, we may pursue the unpaid amount as a debt instead.

This retention-of-title arrangement creates a “security interest” under the Personal Property Securities Act 2009 (Cth). We may register a security interest on the Personal Property Securities Register (PPSR) to protect our rights.

Despite this clause, risk in the Goods passes to you once they are delivered or installed — so you are responsible for insuring them against loss and damage from that point.

Warranties

Clause WARRANTIES

Australian Consumer Law

Our Goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law (schedule 2 of the Competition and Consumer Act 2010 (Cth)). These consumer guarantees include, where you are a consumer under that Act:

Services will be provided with due care and skill
Services will be fit for the purpose you made known to us
Services will be provided within a reasonable time (unless we have agreed on a specific timeframe)
Goods will be of acceptable quality, match their description, and match any sample or demonstration model

Nothing in these Terms of Engagement excludes, restricts, or modifies these consumer guarantees. Where applicable under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

Statutory warranties for residential building work

Residential electrical work carried out under licence in New South Wales is also covered by the statutory warranties in the Home Building Act 1989 (NSW). Those warranties apply regardless of what these Terms say and cannot be contracted out of.

SRS workmanship warranty

In addition to the rights above, we warrant our installation workmanship for 12 months from the date of practical completion — or for any longer period specified on your Quote. If a defect in our workmanship appears in the warranty period, we will rectify it at no charge to you.

This workmanship warranty does not cover:

damage caused by misuse, neglect, or accident
damage caused by others working on the same system after us
damage caused by power surges, storms, lightning, flood, fire, or other events outside our reasonable control
wear and tear of consumables (batteries, bulbs, fuses, filters)
manufacturer product faults — these are covered by the manufacturer’s own warranty, which we will help you claim against

Manufacturer warranties

Goods we supply come with their own manufacturer warranty. We will register or activate the warranty on your behalf where this is required, and we will hand over the warranty documents with the completion paperwork.

Liability and indemnity

Clause LIABILITY-INDEMNITY

Our liability

To the maximum extent permitted by law, our total liability to you arising out of or in connection with the Works — whether in contract, tort (including negligence), under statute, or otherwise — is limited, at our option, to:

re-supplying the Services, or
paying the cost of having the Services re-supplied, or
refunding the amount you paid for the part of the Works in question.

What this clause does NOT exclude

Nothing in these Terms limits or excludes:

rights you have under the Australian Consumer Law that cannot be excluded, including the consumer guarantees
rights you have under the Home Building Act 1989 (NSW) for residential building work
liability for personal injury or death caused by our negligence
liability for fraud or wilful misconduct
liability for misleading or deceptive conduct in breach of the Australian Consumer Law.

Consequential loss

Except for amounts that cannot be excluded by law, we are not liable for any indirect or consequential loss, loss of profits, loss of business, loss of data, loss of opportunity, or loss of goodwill.

Your indemnity

You indemnify us against claims, losses, and reasonable costs we suffer or incur as a result of:

incorrect, incomplete, or misleading information you provide to us about the site or the Works
your unauthorised use or modification of Goods we have installed
your failure to maintain Goods in accordance with the manufacturer’s instructions
acts or omissions of other contractors you engage that affect our work

This indemnity does not apply to the extent the loss was caused by our negligence, default, or breach of these Terms.

Insurance

Clause INSURANCE

We hold the following insurances, which are available for inspection on request:

Public Liability insurance
Workers Compensation insurance as required by the Workers Compensation Act 1987 (NSW)
Motor vehicle insurance on our fleet
Equipment and tools insurance for our on-site equipment

We recommend that you carry your own insurance covering the building, contents, and any specialised equipment installed as part of the Works.

Cancellation, cooling-off, and refunds

Clause CANCELLATION-COOLING-OFF

Cancellation by you

You may cancel a Quote at any time before work starts, by written notice. If we have already ordered materials specifically for your job, or incurred costs in preparation, we may deduct those reasonable costs (and any restocking fees) from any refund owed to you.

Cooling-off period — unsolicited consumer agreements

Where these Terms form part of an “unsolicited consumer agreement” under the Australian Consumer Law (for example, where we first approached you via door-knock, telemarketing, or a public event and the agreement is for more than $100), you have a 10 business day cooling-off period starting the day after the agreement is made.

During the cooling-off period:

You can cancel the agreement by written notice (including email or SMS).
You are not required to pay anything, and any deposit will be refunded in full within a reasonable time.
We will not begin the Works during the cooling-off period unless you have given express written consent to start earlier — and in that case, we will still comply with the Australian Consumer Law requirements.

Cancellation by us

We may cancel the agreement (without liability) if:

you fail to provide access or information needed for us to start or continue the Works
you fail to pay a deposit or invoice on time and do not rectify the failure within a reasonable period after notice
the site is unsafe or non-compliant and you do not agree to the measures we reasonably require to make it safe
we identify a conflict of interest or legal barrier we did not know about when we accepted the work

Security services

Clause SECURITY-SERVICES

Where we provide security guarding or similar security services (static guarding, patrols, event security, construction site security, bodyguard or concierge services):

Services are provided by security officers licensed under the Security Industry Act 1997 (NSW).
Officers will follow the scope of work, patrol schedule, and client instructions set out in your service agreement or post orders.
Officers have no power of arrest beyond the ordinary powers of a citizen, unless the law provides otherwise. We do not guarantee prevention of all incidents — our role is to deter, observe, report, and respond reasonably to incidents that arise.
Incident reports are provided to the Client where the service agreement provides for them. We may share incident information with police or regulators where the law requires or permits it.
Our liability for security services is limited as set out in the Liability clause, subject to any non-excludable rights you have under law.

Electronic security and monitoring

Clause MONITORING-SERVICES

System performance

We aim for high availability of monitored systems and will use commercially reasonable efforts to maintain uptime. However, we cannot guarantee that a system will be fault-free, will detect every event, or will be available 24/7 without interruption.

Things outside our control

We are not liable for service interruption, missed alerts, or loss arising from:

power outages at your premises
internet or network outages (including on your network, the carrier network, or the cloud platform)
equipment failure not caused by our negligence
cyber-attacks on third-party platforms we rely on
fire, flood, storm, or other events outside our reasonable control

In each case, we will work promptly to restore service and keep you informed.

Remedies for monitoring failures

If we fail to meet a service level stated in your service agreement, your remedy is a pro-rata credit of the monthly fee for the affected service, unless the Australian Consumer Law or another law requires a greater remedy.

Confidentiality

Clause CONFIDENTIALITY

We will keep confidential any information you give us about your premises, systems, procedures, and business, and will use it only for delivering the Works. This obligation survives completion of the Works. It does not apply to information that is already public, that we lawfully receive from another source, or that we are required to disclose by law or by a court or regulator.

We expect the same confidentiality from you in relation to our pricing, methods, system configurations, access credentials, and any other commercially sensitive information you receive from us.

Dispute resolution

Clause DISPUTE-RESOLUTION

We want to resolve disputes quickly and fairly. If a dispute arises out of or in connection with the Works or these Terms:

The party raising the dispute will write to the other party setting out the issue and the outcome they want.
We will attempt to resolve the dispute by direct negotiation in good faith within 21 days of the notice.
If the dispute is not resolved by negotiation, either party may refer it to mediation through a mutually-agreed mediator. Each party pays its own costs of mediation, and the mediator’s fees are shared equally.
If mediation does not resolve the dispute, either party may commence proceedings in the NSW Civil and Administrative Tribunal (NCAT) where it has jurisdiction, or in a court of New South Wales.
For payment disputes covered by the SOP Act, either party may apply for adjudication under that Act at any time, whether or not the steps above have been completed.

Nothing in this clause prevents a party from seeking urgent interlocutory or injunctive relief from a court where necessary.

Governing law

Clause GOVERNING-LAW

These Terms of Engagement, and any contract formed under them, are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales.

General

Clause GENERAL

Entire agreement. The Quote, these Terms, and any service agreement signed by both parties form the entire agreement between us for the Works. They override any earlier understanding between us on the same subject.
Severability. If any part of these Terms is found to be unenforceable, the rest of the Terms continue to apply.
No waiver. If we do not enforce a right immediately, that does not mean we give up that right.
Assignment. You may not assign your rights under these Terms without our written consent. We may assign ours on notice to you (for example, in a sale of our business).
Force majeure. Neither party is liable for failure or delay caused by events outside its reasonable control, provided it gives prompt notice and works reasonably to resume performance. If a force majeure event continues for more than 60 days, either party may terminate the affected part of the Works with reasonable notice.
Notices. Written notices may be delivered in person, by post to the address on the Quote or invoice, or by email to info@securityresponsesydney.com.au (for notices to us) or the email address on file (for notices to you).
Updates. We may update these Terms from time to time. The current version applies to any Quote issued after it is published. A Quote issued before a change remains governed by the version current at the time of the Quote.

Contact us

Clause CONTACT-US

For questions about these Terms, or to raise an issue under them:

Email: info@securityresponsesydney.com.au

Need a custom quote, variation approval, or formal review of these terms? Reach out and we’ll sort it quickly.